Refund Policy

At Doneita Donetta, we strive to provide high-quality plants and exceptional service. However, if you are not completely satisfied with your purchase, please review our refund policy below.

Refund Eligibility

We offer refunds under the following conditions:

The item(s) must be returned within 14 days of the delivery date.

The item(s) must be in the original condition, including packaging and labels.

Perishable items, such as live plants, must be reported for defects or damage within 48 hours of delivery with photographic evidence.

Non-Refundable Items

We do not accept returns or issue refunds for:

Sale items or clearance products

Gift cards

Customized or special-order plants

Items damaged due to improper care after delivery

Process for Returns and Refunds

To request a refund:

Provide photos of any damaged or defective plants or items.

We will review your request and, if approved, provide instructions for returning the item(s).

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect due to our error.

Original shipping fees are non-refundable.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

Check your bank account or contact your credit card company.

If the issue persists, contact us at info@doneitadonetta.com or +1 (267) 633-9628 for assistance.

Exchanges

We only replace items if they are defective or damaged. To request an exchange, contact us within 48 hours of receiving your order.

Thank you for choosing Doneita Donetta!